How to pay a pending subscription

If your renewal charge could not be processed — for example, your bank declined the card — your subscription gets a pending payment. Don't worry: you keep your access while you sort it out, and you can pay it or update your card in under a minute from Payment method & invoices.


Open Payment method & invoices

Go to Subscription from your business menu.

Under Manage your subscription, tap Manage next to Payment method & invoices.

NotaThis opens your secure billing portal (Stripe). There you can see your invoices, pay pending ones, and manage your cards.

Find the pending payment

In Invoice history you'll see your charges. A charge marked Failed is the pending payment you need to resolve. Charges marked Paid are already covered.

Stripe billing portal showing invoice history with a failed charge highlighted
An invoice marked "Failed" is the pending payment; the "Paid" one is already covered.

Pay it — two ways

Update or add your card. Under Payment methods, tap Add payment method and enter a valid card (or edit the current one). When you save it, the pending charge is retried automatically.

Pay the invoice directly. Tap the invoice marked Failed and follow the steps to pay it with your card.

ConsejoIf your card is valid but still gets declined, it's usually your bank blocking the charge. Call your bank to authorize it, or use a different card.

Done

Once the payment goes through, your subscription is back in good standing and you keep all your Premium features. There's nothing else to do.

NotaPrefer help? Email us at soporte@lavayya.com and we'll help you get your payment sorted.